Occupational risk factors and psychophysiological content of activity of operators of contact centers of insurance companies in voluntary health insurance system
Abstract
The special features of the activity of operators of round-the-clock medical contact centers in the system of voluntary medical insurance at the present stage are characterized by a constant increase in the complexity of the performed actions, a saturation of their intellectual functions, an increase in the volume and intensity of the processed information.
The activities of specialists of round-the-clock medical contact centers in the system of voluntary medical insurance can presumably be considered as highly dangerous in terms of the risk of developing «professional burnout», a phenomenon that extremely negatively affects the ability of highly qualified specialists to effectively carry out labor activities that contribute to reducing their professional longevity.
About the Authors
V. R. Belyaev
Insurance Department of Gazprom Transgaz St. Petersburg LLC
Russian Federation
Russian Federation
Valerii Robertovich Beliaev – PhD Med. Sci., Head
Warsaw Str., 3, corporation 2, St. Petersburg, 196128
V. S. Chernyi
Nikiforov Russian Center of Emergency and Radiation Medicine, EMERCOM of Russia
Russian Federation
Russian Federation
Valerij Stanislavovich Chernyi – Dr. Med. Sci.
Akademica Lebedeva, 4/2, Str. Petersburg, 1940044
O. V. Leontev
Nikiforov Russian Center of Emergency and Radiation Medicine, EMERCOM of Russia
Russian Federation
Russian Federation
Oleg Valentinovich Leontev – Dr. Med. Sci. Prof., head of Department of therapy and integrative medicine of the Institute DPO «Extreme Medicine»
Akademica Lebedeva, 4/2, St. Petersburg, 194044
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Review
For citations:
Belyaev V.R., Chernyi V.S., Leontev O.V. Occupational risk factors and psychophysiological content of activity of operators of contact centers of insurance companies in voluntary health insurance system. Bulletin of psychotherapy. 2021;1(78):135-149. (In Russ.)
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